Frequently Asked Questions

PAMTTON (Zhongshan Pinteng Electric Appliance Industrial Co., Ltd.) is a leading instant electric water heater manufacturer based in Zhongshan, Guangdong, China. With CE and RoHS certified products, OEM/ODM capabilities, and a monthly capacity of 50,000+ units, PAMTTON serves B2B clients across South America, Southeast Asia, the Middle East, and Africa.

Key advantages include:

• Direct factory pricing (no middleman markup)
• Flexible MOQ from 500 units
• Comprehensive quality testing (100% electrical safety test)
• Complete accessory packages included
• Bilingual support (English/Chinese) via WhatsApp

Contact PAMTTON to discuss your requirements.

PAMTTON's factory is located in Zhongshan, Guangdong Province, China — one of China's major home appliance manufacturing hubs. The full address is:

Room 5, 2nd Floor, Building A, No.18 Jianye Road, Nantou Town, Zhongshan, Guangdong, China

Zhongshan is adjacent to Shenzhen and Guangzhou, providing convenient access to major shipping ports for export. The nearest ports are Shenzhen Yantian Port and Guangzhou Nansha Port.

PAMTTON's factory has a monthly production capacity of 50,000+ units. Our production line includes:

• Assembly line for instant water heater units
• Heating element manufacturing and testing
• PCB programming and quality control
• 100% electrical safety testing station
• Water pressure testing facility
• Packaging and labeling line

Lead time is 25-35 days for standard orders, 20-25 days for repeat orders.

Instant (tankless) water heaters heat water on demand as it flows through the unit, eliminating the need for a storage tank. Key differences:

Read our detailed comparison: Instant vs Storage Water Heater

PAMTTON offers instant electric water heaters in power ranges from 5500W to 8500W:

• 5500W (P1-H5529): Suitable for moderate climates, regions with limited electrical capacity
• 7500W (DF-75): Ultra-thin design, balanced performance
• 8500W (P1-H8545): Maximum heating power for colder climates, higher flow rates

All models operate on 220V-240V, 50-60Hz. The choice depends on the target market's electrical infrastructure and climate conditions.

View all products

Instant water heaters save 30-40% energy compared to storage heaters because:

1. No standby heat loss: Storage heaters continuously reheat water to maintain temperature, wasting energy even when not in use. Instant heaters only activate when hot water is needed.
2. On-demand heating: Water is heated only for the duration of use (typically 10-15 minutes per shower), not 24/7.
3. High efficiency heating elements: PAMTTON uses bare wire heating elements with 98%+ thermal transfer efficiency.
4. No tank maintenance: Eliminates energy costs associated with tank insulation and anode rod replacement.

Read the full analysis: How Instant Heaters Save 40% Energy

OEM (Original Equipment Manufacturer): The buyer provides design specifications and the manufacturer produces to those specs. The buyer's brand goes on the product. Example: You send us your water heater design, we manufacture it with your logo.

ODM (Original Design Manufacturer): The manufacturer designs the product and the buyer selects from existing designs, customizing branding and minor features. Example: You choose from our P1/DF/S1/A/X2/B series, we add your logo, packaging, and any color changes.

PAMTTON offers both OEM and ODM services. For most buyers, ODM is faster and more cost-effective since the product is already designed and certified.

Read our OEM manufacturing guide

The minimum order quantity (MOQ) depends on the level of customization:

• ODM (existing model, custom branding): 500 units per model
• OEM (custom specifications): 500 units per model
• New mold development: 1,000+ units
• Custom color/packaging only: 200 units (negotiable)

PAMTTON offers flexible MOQ negotiation for first-time buyers. Contact us to discuss your specific needs.

Production lead time:

• Standard ODM order: 25-35 days from deposit receipt
• Repeat order (existing specs): 20-25 days
• OEM with new specifications: 35-45 days
• New mold development: 60-90 days

This includes component procurement, assembly, 100% quality testing, packaging, and pre-shipment inspection. Shipping adds 15-30 days by sea freight depending on destination.

PAMTTON offers extensive customization for OEM/ODM clients:

• Branding: Custom logo on unit, packaging, and manual
• Colors: White, black, or custom color matching
• Display: LED, LCD, or mechanical knob controls
• Power rating: 5500W, 7500W, or 8500W configurations
• Accessories: Choose shower head style, flow valve type, anti-electricity wall
• Packaging: Custom retail box design, multi-language manual
• Certifications: CE, RoHS, and market-specific certifications

Get a custom quote with your specifications.

Step-by-step import process:

1. Contact the manufacturer (PAMTTON) via WhatsApp (+86-135-1277-9568) or email (info@pamtton.com) to discuss requirements
2. Request a quote — use our online quote system for instant pricing
3. Confirm specifications: model, power, quantity, accessories, certifications
4. Place order with 30% deposit (T/T bank transfer)
5. Production: 25-35 days
6. Quality inspection: Pre-shipment photos and test reports provided
7. Arrange shipping: FOB Zhongshan/Shenzhen, or we can help find a freight forwarder
8. Pay 70% balance before shipment
9. Receive shipping documents: B/L, packing list, commercial invoice, CE certificate
10. Customs clearance at destination port

PAMTTON offers flexible shipping terms:

• FOB Zhongshan/Shenzhen (Free on Board) — most common for B2B export
• CIF (Cost, Insurance, Freight) — we handle shipping to your port
• DDP (Delivered Duty Paid) — door-to-door service (for certain destinations)

Shipping methods: Sea freight (15-30 days, most economical), Air freight (5-10 days, for urgent samples), Express courier (3-7 days, for samples).

We can recommend reliable freight forwarders if needed.

Standard payment terms:

• T/T (Bank Transfer): 30% deposit, 70% before shipment — most common
• L/C (Letter of Credit): For orders above $50,000
• PayPal: For sample orders under $1,000
• Western Union: For small orders

All payments are made to our company bank account (Zhongshan Pinteng Electric Appliance Industrial Co., Ltd.).

Required certifications for international markets:

• CE — mandatory for European Union markets
• RoS — restricts hazardous substances in electronics
• ISO 9001 — quality management system (recommended)
• SASO — for Saudi Arabia
• NOM — for Mexico
• INMETRO — for Brazil

PAMTTON water heaters are CE and RoHS certified. All units undergo 100% electrical safety testing before shipment. Learn more about safety features.

Essential safety features (all included in PAMTTON heaters):

1. Electricity leakage protection — cuts power within 0.1 seconds if leakage detected
2. Dry-burn protection — shuts off heating element if no water flow
3. Over-temperature protection — prevents scalding, caps at 55°C
4. IPX4 waterproof rating — safe for bathroom installation
5. Pressure relief valve — prevents excessive water pressure
6. Grounding protection — proper electrical grounding required

Optional: Anti-electricity wall accessory for markets with older wiring infrastructure (available in copper or plastic).

FOB pricing for PAMTTON instant electric water heaters:

Accessories add $0.50-$5.00 per set. Get an exact quote with accessories.

Yes, samples are available. Sample policy:

• Standard models: 1-2 units available immediately
• Sample price: FOB price + $50 handling fee
• Shipping: Express courier (DHL/FedEx, 5-7 days)
• Sample cost refundable against bulk order (MOQ 500+)

Contact us to request a sample.

Yes, tiered pricing based on order quantity:

• 500-999 units: Standard FOB price
• 1,000-4,999 units: 3-5% discount
• 5,000-9,999 units: 5-8% discount
• 10,000+ units: Custom pricing, contact for quote

Discounts apply per model. Mixed model orders are welcome.